Physical damage, abuse, or mishandling has been done to the unit to where it doesn’t function properly.One has tried to manipulate or make unauthorized technical changes to the unit.Non-Winix Brand filters are used in the unit.Genuine Winix ® Replacement Filters have been used in the unit and have been changed according to the longevity or filter reset light on the display panel.The unit has been operated based on the user manual instructions.The unit has been confirmed defective after troubleshooting with the Winix America Customer Service Team.Purchase date is within the warranty period (see list for warranties on specific model numbers below).If purchased through an authorized dealer or retailer.The Limited Warranty will be honored under the following circumstances: The Winix Limited Warranty covers any parts of the machine to be free of defects and provides service and support for the duration of the warranty period from the date of purchase. If any part is found to be defective during the warranty period, Winix will repair or replace the defective part or unit. If you don’t like the sound, you can turn the PlasmaWave ® function off from your control panel. This is nothing to worry about and it’s working properly to clean the air. The occasional sound is from large particles passing through PlasmaWave ®, it is normal and does not signify product failure.
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